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Refund & Cancellation Policy

Last updated: 2026-10-21

This document is provided in English; the English version is authoritative.

Refund and Cancellation Policy

Effective: 2026-06-17 Last updated: 2026-10-21

This Refund and Cancellation Policy describes how NewsPips AI handles subscription cancellations, refunds and billing disputes. By starting a Pro or Analyst subscription, you agree to the terms below. Where the law of the country you live in gives you more than this policy, the law applies.

Trials that started earlier

A free trial that started before the end of free trials runs to its end on the terms it started on: no payment method is needed, and no charge is made during it. To continue on the paid tier after the trial, add a payment method before the trial ends; if you do not, the subscription ends with the trial, without charge, and your account returns to the Free tier. You may cancel during the trial without being charged: open Account → Billing, click Manage subscription, and choose Cancel subscription.

Billing and cancellation

Pro and Analyst are billed at checkout for the first billing period, by card. NewsPips AI no longer offers a free trial to new subscribers. Once you are subscribed:

  • Subscriptions auto-renew on the cadence you selected (monthly or annual) until you cancel
  • Cancellation takes effect at the end of the current billing period, not immediately. You retain full access to your subscription tier until that date
  • No pro-rated refunds are issued for partial billing periods, and no refunds are issued for unused time, unused features, or accidental renewals

Exception: the right of withdrawal below (EU, EEA, UK and Turkey), within 14 days of subscribing.

Right of withdrawal (EU, EEA, UK and Turkey)

If you are a consumer in the European Union, Iceland, Liechtenstein, Norway, the United Kingdom or Turkey, you have the right of withdrawal set out below. In the United Kingdom this right is called the right to cancel. We go by the billing address you give at checkout; if you live in one of these countries and your billing address is elsewhere, email support@newspips.ai and we will honour your withdrawal.

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (OMG FZE LLC, Amber Gem Tower, Mezzanine Floor, Sheikh Khalifa Street, P.O. Box 4848, Ajman, United Arab Emirates; telephone (+971)58 509 6216; email support@newspips.ai) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You may also exercise your right of withdrawal online at app.newspips.ai, under Account → Billing → "Withdraw from subscription" (the online withdrawal function). If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To OMG FZE LLC, Amber Gem Tower, Mezzanine Floor, Sheikh Khalifa Street, P.O. Box 4848, Ajman, United Arab Emirates; email support@newspips.ai:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: my NewsPips AI subscription (plan: ...)
  • Ordered on (*)/received on (*): ...
  • Name of consumer(s): ...
  • Address of consumer(s): ...
  • Signature of consumer(s) (only if this form is notified on paper): ...
  • Date: ...

(*) Delete as appropriate.

In practice. Your account moves to the Free plan as soon as we receive your withdrawal. Refunds go back in the currency you paid. We accept withdrawals submitted until the end of the 15th day after the day of your purchase (UTC), so that the 14th day is covered in every time zone; the date is in your confirmation email and under Account → Billing. A withdrawal sent by email counts from the time you sent it; a letter from the day you posted it. The amount you pay for the days used is calculated to the second against the first billing period; any later payment within the 14 days, such as an upgrade or a switch to annual billing, is refunded in full. In Turkey, we refund everything you paid, with no deduction for the days used.

Country notes

Germany. A Cancel contracts here button under Account → Billing ends your subscription at the end of the paid period. The confirmation page also lets you declare an extraordinary termination for cause.

Turkey. Within 14 days of subscribing you can withdraw and we refund everything you paid.

Outside these regions. You may cancel at any time; the plan runs to the end of the paid period, and no refund is given for a started period.

Deleting your account

Deleting your NewsPips AI account (Account → Data → Delete account) ends your plan:

  • Any active or trialing subscription is cancelled immediately, and you will not be charged again
  • No refund is issued for the remainder of the current billing period, in line with the no pro-rated refunds rule above
  • If you can still withdraw, withdraw before you delete your account, because deleting it ends the plan at once, without a refund
  • If the subscription cannot be cancelled at that moment, your account is not deleted, and you are told so; try again later, or contact support@newspips.ai

Discretionary refunds

We may, at our sole discretion, issue a partial or full refund in exceptional circumstances, including:

  • A confirmed billing error on our part (duplicate charges, incorrect amounts charged)
  • A documented service outage exceeding 72 consecutive hours that materially prevented you from using the Service during a period you paid for
  • A first-time charge from a converted trial that the user did not realize was occurring, requested within 7 days of the conversion date, where the account shows minimal usage after conversion. This applies only to trials that started before free trials ended.

Discretionary refund requests should be sent to support@newspips.ai with your account email and the relevant charge details. We respond within 3 business days.

Chargebacks and disputes

If you believe a charge is incorrect, please contact us at support@newspips.ai before filing a chargeback with your bank or card issuer. We will respond within 3 business days and attempt to resolve the issue.

Chargebacks filed without first contacting NewsPips AI may result in:

  • Suspension of your NewsPips AI account pending investigation
  • Termination of your account if the chargeback is determined to have been filed in bad faith
  • Recovery of chargeback fees and any costs of dispute through Stripe's dispute process

We process payments through Stripe; refunds (when issued) are credited back to the original payment method via Stripe, in the currency you paid, and typically appear on your statement within 5-10 business days, depending on your card issuer.

Subscription downgrades and upgrades

You may change your subscription tier at any time through the Stripe Customer Portal:

  • Upgrades (Pro → Analyst) take effect immediately, with prorated charges for the remainder of the billing period
  • Downgrades (Analyst → Pro, or paid → Free) take effect at the end of the current billing period; no refund is issued for the unused portion of the higher tier, except where this policy or the law of your country provides one

Currency and pricing

Prices are shown in US Dollars (USD). At checkout, Stripe may show and charge the equivalent in your local currency; the exact amount and currency are shown before you pay, and refunds go back in the currency you paid. Prices are listed on https://newspips.ai/pricing and may change with at least 30 days' notice for existing subscribers (price changes apply at the next renewal after notice has been given).

Contact

For questions about this policy, billing questions, or refund requests:

  • Billing / refunds: support@newspips.ai
  • General questions: contact@newspips.ai
  • Privacy / legal: legal@newspips.ai

Or use the contact form at https://newspips.ai/contact-us.